Chipio & Customer Satisfaction

Every customer concern is important to us at Chipio. That is why a live person is available to address them 24 hours a day 7 days a week.

All customer issues are handled by our customer service team. Their goal is to have each customer concern on its way to being resolved within 48 hours. A customer service representative works with the customer from the initial call until they are satisfied with the end result, all the while being courteous, informative, pro-active and friendly no matter what the situation.

The attitude of the customer service team extends out to our field managers and from them to each of the Chipio technicians.  It is imperative that Chipio technicians strive for customer satisfaction even though the time they spend with the customer is minimal. Here are just a couple of the compliments that are called into Chipio’s head office daily about our technicians.

“I am very happy with the repair job that was performed on my windshield on July 5,2012. I am very impressed with my technician Derek.” – Taryn, Potterville, MI

“Tyler (technician) was very quick and professional. I am very happy with the service that I received.” – Raja, Overland Park, KS

All of our customers have the opportunity to share with Chipio about their repair experience. Located on the back of each invoice is a customer survey that will be submitted to Chipio’s head office. Each survey is evaluated to ensure that the technician is meeting and exceeding the Chipio standard.

If you would like to share with us your experience with Chipio please contact us at comments@ChipioRocks.com or 855-GO-CHIPIO.